SHIPPING IN GENERAL

      International shipping, although 100 % reliable, can be very difficult to predict, I have had a parcel to Australia, which is the furthest point from me without leaving the planet, arrive within an incredible 10 days.

      The longest shipping time was a parcel to Israel which took a breath taking 14 weeks, it must be said however that the vast majority of parcels do arrive within the predicted time frame.

      After 4 years of Woodentimes and well over a 1000 parcels sent not one single package has failed to be delivered.

 
 DXF PLANS

      The DXF plans will be sent to your E-Mail address.

      This is not automated, so it could be a few hours until I get out of bed/workshop and process your order.

      Please make sure your account can accept attachments up to 10MB.

      The sending address I use is info@woodentimes.com , which on occasion can land in the spam folder.

 
 PAPER PLANS-SUNDIAL-UNDECIMUS-HARDWARE

      Smaller items I send with the normal German postal service and will be sent by air mail.

      The delivery times are a lot shorter than with parcels.

      In the unlikely event that your order does not arrive within 6 weeks I will resend.

      There is no tracking number available for these smaller items.

      If you wish to have tracking please ask before you order.

 
 CLOCK KITS

      I use DHL for all parcels. The parcels are registered, which means you will have to sign for them upon delivery.

      When the parcel reaches its destination land, it will be delivered by the national parcel service of that land, for example in the UK the Royal Mail or USA the USPS.

      Once I have shipped I will send you a tracking link . As long as the parcel is still in Germany it will be updated regularly, but depending on how far the parcel must go it could take a while until it will be re-scanned in the destination land. Overseas parcels must of course first cross an ocean, during transit the tracking will not be updated, but it is very much still on the way.

      If after 6 weeks your parcel has not arrived, I will start a search enquiry and once that has shown that your parcel is lost I will re-send, but as mentioned this has not happened.

      As a rough guide here are a few delivery times

      Germany = 1 Week    Europe = 2-4 Weeks    USA = 3-5 Weeks    Australia = 3-5 Weeks

 
 EXPRESS

      I am sorry but I offer no express shipping, if your order should arrive before a certain date, please get in touch before you order.